Refund policy
No returns or refunds
Because our products are baby wear and essentials, we do not accept returns and do not offer refunds, except in the cases below.
Size exchanges
If a size doesn't fit, you can exchange it for another size of the same product, subject to stock.
- Request the exchange within 5 days of delivery.
- The item must be unused, unwashed, and with original tags and packaging.
- The customer pays the shipping for sending the item back and for the replacement.
Damaged, defective, wrong or missing items
- An unboxing video is mandatory for any claim. Please record it continuously from the sealed parcel to the opened product.
- Report the issue within 48 hours of delivery on WhatsApp at 98403 54913 with the video and your order number.
- Once verified, we'll send a replacement at no cost. If the item is out of stock, we'll refund the amount for that item to your original payment method.
- Claims without an unboxing video cannot be accepted.
Order cancellation
Orders cannot be cancelled once payment is complete.
Refund timelines
Approved refunds are processed within 5–7 working days to your original payment method.
Contact
WhatsApp / Phone: 98403 54913
Email: mamamini.india@gmail.com